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PARTNER PORTAL
Tools to help make everyone's job easier
This page is a private space for the Koroseal team.
Email us to share questions and content suggestions or call 800-394-8145.
FOLLOW THESE STEPS TO ORDER CUSTOM WALL-TALKER DESIGNS
1
2
Submit a quote request and drawings using the estimate request form below, or contact Kevin Thornburg at kevin.thornburg@creativeedgeia.com or 641-472-8145 x112
Receive quote within 2 business days and share with your customer.
3
Complete and submit the customer approval form, including an authorized customer signature.
4
Custom design will be fabricated and shipped directly to your customer. Most orders are delivered in 15-20 business days.
ESTIMATE REQUEST FORM
To request an estimate for a new project, submit this e-form or email Kevin Thornburg at kevin.thornburg@creativeedgeia.com.
We will reply to your request within 24 hours.
To request an estimate via email download this fillable form.
CUSTOMER APPROVAL FORM
Complete this form and send to your customer for their final approval and signature.
Email the completed form to Kevin Thornburg at kevin.thornburg@creativeedgeia.com
SALES TOOLS
Download these tools to learn about Creative Edge products and capabilities.
Creative Edge Look Book
FREQUENTLY ASKED QUESTIONS
Question | Answer |
|---|---|
PROCESS | |
How do I initiate a custom Koroseal design project? | Contact Kevin Thronburg kevin.thornburg@creativeedgeia.com or 641-427-8145 x112 or complete an estimate request form on your Creative Edge Partner Portal |
What are the steps in the custom design process? | Step 1–Submit drawing. Step 2–Quote created. Step 3–Customer approval. Step 4–Design fabricated & shipped. |
How long does it take to get a quote back? | Most quotes are turned around within 24 hours depending on complexity of design |
How long is a quote good for? | A quote is good for 90 days unless otherwise specified |
Do you provide samples and is there a cost? | Samples can be provided and may include a cost to purchase material and fabricate. Once the request is reviewed, we will make a collective decision on how to proceed |
How long does it take to get a sample? | Most samples are turned around within 1 week depending on complexity of design and material specified |
DESIGN | |
How are design requirements/files shared? | Design requirments/files are submitted via upload on partner portal or e-mail to Kevin Thornburg kevin.thornburg@creativeedgeia.com |
What are acceptable design file types? | Auto CAD, Adobe Illustrator or PDF files are accepted. |
How do you facilitate design approvals? | Design approvals are handled by the Koroseal team utilizing the Customer Approval form |
What are your design limitations? | Design limitations are only constrained by material size |
How much are your design fees? | Design fees are $120/hour and included in your quote. After 2 revisions additional fees will apply |
PRODUCTION | |
How do you custom cut Koroseal Walltalker products? | We review your CAD designs, adjust drawings as needed to achieve the specified design and facilitate installation, transfer files to our state-of-the-art waterjet cutting technology which has been calibrated specifically to each architectural surface. |
Once cut, how are finished materials packaged and shipped? | Finished materials are stacked in numerical order, packaged into shipping crate, and placed on a pallet |
Does Creative Edge install the custom designs? | No. Any professional installer can install the prefabricated custom design just as they would install any standard Koroseal finish. |
TIMELINE | |
How long does the process of manufacturing a custom design typically take? | Manufacturing time is dependent on design size and complexity. Most projects are completed within 15-20 business days |
How long does shipping take? | Average shipping time is 2-4 days |
BILLING | |
Do your prices include shipping? | Our prices do not include shipping |
Are there packaging/crating fees? | Packaging/crating fees are additional and included in original quote |
Who bills the client? | Koroseal bills the client directly |
POLICIES | |
Do your products have a warranty? | We warrant the accuracy of the design based on approved shop drawings |
Can my customer return your products? | Customers may return products if there is a material defect on our part |
Will you replace product that is defective? | We will replace product that is defective in an expedited manner |
Do you offer plant tours? | We welcome and encourage tours. Email info@creativeedgeia.com to schedule a tour |