PROCESS

How do I initiate a custom Koroseal design project?

Contact Kevin Thronburg kevin.thornburg@creativeedgeia.com or 641-427-8145 x112 or complete an estimate request form on your Creative Edge Partner Portal

What are the steps in the custom design process?

Step 1–Submit drawing. Step 2–Quote created. Step 3–Customer approval. Step 4–Design fabricated & shipped.

How long does it take to get a quote back?

Most quotes are turned around within 24 hours depending on complexity of design

How long is a quote good for?

A quote is good for 90 days unless otherwise specified

Do you provide samples and is there a cost?

Samples can be provided and may include a cost to purchase material and fabricate. Once the request is reviewed, we will make a collective decision on how to proceed

How long does it take to get a sample?

Most samples are turned around within 1 week depending on complexity of design and material specified

DESIGN

How are design requirements/files shared?

Design requirments/files are submitted via upload on partner portal or e-mail to Kevin Thornburg kevin.thornburg@creativeedgeia.com

What are acceptable design file types?

Auto CAD, Adobe Illustrator or PDF files are accepted.

How do you facilitate design approvals?

Design approvals are handled by the Koroseal team utilizing the Customer Approval form

What are your design limitations?

Design limitations are only constrained by material size

How much are your design fees?

Design fees are $120/hour and included in your quote. After 2 revisions additional fees will apply

PRODUCTION

How do you custom cut Koroseal Walltalker products?

We review your CAD designs, adjust drawings as needed to achieve the specified design and facilitate installation, transfer files to our state-of-the-art waterjet cutting technology which has been calibrated specifically to each architectural surface.

Once cut, how are finished materials packaged and shipped?

Finished materials are stacked in numerical order, packaged into shipping crate, and placed on a pallet

Does Creative Edge install the custom designs?

No. Any professional installer can install the prefabricated custom design just as they would install any standard Koroseal finish.

TIMELINE

How long does the process of manufacturing a custom design typically take?

Manufacturing time is dependent on design size and complexity. Most projects are completed within 15-20 business days

How long does shipping take?

Average shipping time is 2-4 days

BILLING

Do your prices include shipping?

Our prices do not include shipping 

Are there packaging/crating fees?

Packaging/crating fees are additional and included in original quote

Who bills the client?

Koroseal bills the client directly

POLICIES

Do your products have a warranty?

We warrant the accuracy of the design based on approved shop drawings

Can my customer return your products?

Customers may return products if there is a material defect on our part

Will you replace product that is defective?

We will replace product that is defective in an expedited manner

Do you offer plant tours?

We welcome and encourage tours. Email info@creativeedgeia.com to schedule a tour