PARTNER PORTAL
Tools to help make everyone's job easier
This page is a private space for the Terrazzo and Marble Supply team.
Email us to share questions and content suggestions or call 800-394-8145.
ESTIMATE REQUEST FORM
To request an estimate for a new project, submit this e-form.
We will reply with a quote within 24 hours
SALES TOOLS
Download these tools to share TerrazzoTek products and capabilities with your customers.
TerrazzoTek Overview PDF
TerrazzoTek Postcard PDF
Postcard front
Postcard back
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FrameTek Spec Sheet
PrecastTek Spec Sheet
StencilTek Spec Sheet
FREQUENTLY ASKED QUESTIONS
Question | Answer |
|---|---|
How long does it take to get a quote back? | Most quotes are turned around within 48 hours depending on complexity of design |
Do you provide samples and is there a cost? | Samples can be provided and may include a cost to purchase material and fabricate. Once the request is reviewed, we will make a collective decision on how to proceed |
How long does it take to get a sample? | Most samples are turned around within 1 week depending on complexity of design and material specified |
Do you purchase the materials required to make the design? | We purchase the materials needed to provide a fully fabricated design. In some cases, the customer will send us the material so our price would only include design & fabrication |
Do your products have a warranty? | Our products do not carry a warranty |
Can my customer return your products? | Customers can only return products if there is a material defect on our part |
How long is a quote good for? | A quote is good for 90 days unless otherwise specified |
Do you install the product? | We do not install any of our products |
How much are your design fees? | Design fees are $120/hour and included in your quote. After 2 revisions additional fees will apply |
Will you replace product that is defective? | We will replace product that is defective in an expedited manner |
Do your prices include shipping? | Our prices do not include shipping |
Are there packaging/crating fees? | Packaging/crating fees are additional |
What are your payment terms? | Our payment terms are 50% deposit on order with balance due net 30 |
Who bills the client? | Creative Edge will bill clients directly |
Can my client call you directly? | Clients are free to call us directly and we will alert the appropriate salesperson when they do |
Will you provide a price to my competitor? | We will not provide a price to your competitor. All Terrazzo Tek products are distributed solely by T&M |
Do you ship overseas? | We can ship overseas if required |
Do you offer plant tours? | We welcome and encourage tours |